Terms and Conditions

This website is used to promote, share and sell the art, designs, photography, music and commentary of Lisa Miguez. Please read and understand the following Terms and Conditions of Use required while visiting and/or making purchase on this website.

* The Terms and Conditions presented here may be updated or revised at any time, without notice.

Any and all digital products provided on my store (https://grafxbylisa.com/shop) are guaranteed free from viruses, malware or other harmful entities at the time they are uploaded to my store. The whole of my website is protected with several layers of security: safe to visit, interact with and make purchases from.

All digital products I sell on this website are provided as is. As such, all digital product sales are final – no refunds or cancellations will be issued or honoured.

The music available for purchase on this site is protected by copyright. You may use the music freely for personal use only, such as in personal playlists.

As per the Terms and Conditions of use, you may NOT:
* resell my music under any circumstances
* use the music you purchase on this site for: commercial or personal websites, in videos, multimedia presentations, for play in public venues or for any other public use without my express written consent

If you wish to inquire about licensing my music, contact me

My music is also available for purchase on iTunes and streamed on Apple Music. If you see my music sold elsewhere, do not buy it or share it and please contact me as soon as possible with the details of where you found it: contact. *Quick note: services hosting my music may change in the future.

Any and all images used as part of the design of this website or are sold individually or as part of another digital product and/or bundle on this website are protected by copyright. You may use purchased images for personal use such as background wallpaper on your personal computer or mobile device, or as indicated with the details of the purchased image. You may not use purchased images on or for commercial computers, their networks or other corporate use devices.

You may not sell, use or alter any images on this website, whether prior to or after purchase. You may not use any images on this website for purposes as: on websites (personal or commercial), photo sharing sites, social media apps or websites, in videos or other commercial or public use without my express written consent. If you wish to inquire about licensing my images, please contact me: contact.

Any and all digital products such as (but not limited to) PDF and/or JPG files (and/or the compressed .zip files they may be contained within) offered for sale or otherwise for download on this site, are protected by copyright. All products are provided for personal use only.

You may:
• download and/or print the file(s) as many times as specified on its download page.
• if stated on the product page, alter the PDF (or JPG) files digitally (as in colouring pages)
• (in the case of colouring books/pages/bookmarks/calendars) publicly display your coloured version of the PDF/JPG contents you purchased (as on social media), with acknowledgement of the creator of the original PDF/JPG which you coloured/painted

You may not:
• resell and/or redistribute the original PDF/JPG files under any circumstances
• alter the original PDF/JPG file(s) to remove or change copyrighted content
• display and/or share the original PDF/JPG file(s) publicly, as on social media or other methods of distribution, including but not limited to shared virtual storage spaces or mass email campaigns.

I may from time to time, offer other digital products for purchase on this website. As with music, images and other digital content on this website, any other digital products made available for purchase here are protected by copyright. You may use these digital products for personal use, or if indicated, as per the particular product instructions/guidelines.

I have partnered with a print on demand service to apply my designs to products such as t-shirts, hats, mugs and posters. When an item is ordered from my website, the nearest fulfillment facility to you will print, process and ship your item(s). At present, all items offered for sale on my website (grafxbylisa.com/shop) are only available in Canada.

HOW DO I KNOW IF A PRODUCT IS POD?

If you order a t-shirt, hoodie, hat (or other attire), coffee mug, or poster print, the product is printed on demand (POD) (unless otherwise specified on the product page).

ALTERNATIVE PRODUCTS (POD)

I do my best to ensure that product variations (sizes and colours) are always available for all products on my store. On very rare occasions, if a particular product, say for example, a red t-shirt in 4XL size is not in stock, I may set alternative brands and/or colours for that particular item. In other words, you may not receive the exact colour/brand as shown on the store product page. If you want to make sure the brand/size/colour of item is in stock and avoid potential disappointment in receiving something you really don’t want and the hassle of delays and/or returns, please contact me so I can check the inventory prior to you placing your order.

Please also note that while I choose products for my store and POD fulfillment facilities within Canada, some sizes, colours or other variations of those products may not be fulfilled within Canada. Contact me if you prefer your item to be fulfilled in Canada and I will do my best to confirm which variations are available here.

COVID-19

I have an enabled an option on my store for orders to be: 1) processed at a backup facility if required, as well as 2) the option to use product alternatives if a particular item goes out of stock. What this means to you is that: a) the quality and speed may differ from what is offered at that particular POD partner processing site, b) My POD partners will check for the most compatible alternative, and may use it if available. Therefore, on rare occasions, the alternative to what you have ordered may be processed in a different country and/or not be exactly identical to what you originally ordered.

These options will likely be adjusted as we move towards “normal” and these Terms and Conditions will be updated.

Read our full refunds and returns policy here.

DIGITAL

All sales of digital products on this website are final. No refunds or exchanges will be offered. You may contact me if you have further questions: contact

PRINT ON DEMAND

If you experience a problem with an order for a POD product (printed t-shirts, hats, etc.), you can send me an email at: contact. If the issue is with the product itself or any delivery issues, my POD partner will help to resolve that.

All online payments for digital or physical products provided here, https://grafxbylisa.com/shop are securely processed via Stripe. If there are issues with your payment transaction(s) via Stripe, please contact me and I will help to coordinate a resolve with Stripe.

Please note that shipping rates may vary and fees such as duties may be charged if a POD product is fulfilled in another country. My default POD fulfillment centre is in Ontario, Canada (for Canadian customers). However, during the uncertainty around processing orders during COVID-19, backup fulfillment centres are currently enabled on my store which means you will get your t-shirt or hat but your order may be processed in another country (shipping costs/duties, expected delivery times may vary).

To this end, the final cost and quality of the product(s) you order may vary from centre to centre.

Depending on where the order originates, your product will be delivered via FedEx, Canpar, Canada Post or UPS.

Please note that if you order multiple products from this website, additional shipping charges may apply. For example, if in the same transaction, you purchase a t-shirt and a coffee mug, you will be shown 2 shipping rates in your cart upon checkout – one for the t-shirt and one for the mug. This is due to the fact that my POD partner handles the shipping for all Print On Demand products (t-shirts, mugs, etc.). Therefore, there may be 2 locations from where the products will be shipped from. Delivery dates may also vary with a multiple-product purchase.

Shipping charges may also vary/increase when purchasing multiple quantities of one item (such as 5 t-shirts) or a variety of POD products, such as a t-shirt, a sweatshirt and a hat. If a variety of attire products are chosen, they may also be processed and delivered from different POD facilities, but the shipping will be amalgamated into one charge as long as the items are all purchased in the same transaction.

The design and security of this website is taken very seriously. Several layers of security is provided to ensure you can interact with and make purchases securely – https://grafxbylisa.com/shop is a secure and safe venue for you to purchase the goods created by Lisa Miguez. Many steps have been taken to bring the content of this website to you in a presentable, safe and secure manner. Adjustments and/or implementing additional security measures will be maintained on this website to ensure your visit is trouble-free.

I am NOT personally, NOR IS the grafxbylisa brand or any part of this website (https://grafxbylisa.com) responsible in any way for:
• improper download procedures, resulting in lost/corrupt files;
• intentional (or not) misuse of any element or function of this website;
• viruses, hacking, stolen personal information, or other malicious attacks on your computer or device resulting from you using this site;
• any activity that may render your computer or device inoperable or otherwise unusable due to internet activities (intentional or not, implemented by you or not, prior to, during or after visiting my website)
• outdated security systems on your computer/device that may result in a breech of your computer/device and/or private information such as credit cards/banking information

When making a purchase on my site, you are responsible for providing the correct billing information (name, address, credit card number, etc.) at checkout in order to complete the purchase. You are responsible for any transaction which is not completed or becomes otherwise inaccessible due to incorrect information provided by you – knowingly or not. Please, please always double-check the information you have entered prior to completing any transaction. If you are given an order/transaction reference upon completion, write it down and/or print the transaction confirmation page. If you create a password, make sure you keep it somewhere safe.

You are 100% responsible to ensure you have a secure and trusted connection to any online sources with which you interact with, download from (or upload to) and/or give personal information such as account and/or credit card numbers, including this website. It is your responsibility to protect your computer or device from any potential viruses or malware, malicious activity, malfunction or damage, as well as protecting against the breech/misuse of your personal information such as your name or banking information.

If you choose to sign up for an account on this website, it is expected that you provide correct information as required by the sign up process (such as valid email addresses). Failure to provide the correct information, or intentionally providing false or misleading information for the purpose of spamming or other nefarious purposes may result in your account being closed – further action on your account may be taken if necessary.

Always look for the preceding https:// and lock symbol in any website address in which you intend to divulge personal information to. Keep in mind that while the lock symbol generally indicates it is safe to interact with a website, it does not always mean every aspect of your interactions are protected. The owner(s) of any e-commerce website in particular should always be taking extra steps to reduce loopholes and any potential for security breaches, and be actively updating their content to reflect their commitment to a safe browsing/shopping space.

These Terms and Conditions may be changed or updated at any time without notice.

Terms and Conditions last updated: October 18, 2022